Exceptional RPO transition process maintaining 100% business continuity and achieving 100% Hiring Manager and Candidate Satisfaction

Our client

Our client is a leading provider of insurance and care services to businesses, people and communities. They provide workers compensation insurance to more than 329,000 public and private sector employers in NSW and their 3.2 million employees, as well as protect more than $266.6 billion of NSW Government assets.


Following a competitive tender process, Harrier was awarded a new RPO contract, transitioning out the incumbent RPO supplier.

Our client was looking for a shift from a transactional talent acquisition model to a higher touch, innovative and proactive solution – to deliver greater value to the business, provide more hiring manager support, bring innovation in technology and process, and proactively identify critical skills and candidates.

Harrier was selected for our innovative solution design, as well as strong purpose and values alignment with our customer. 


  • - Critical to maintain 100% business continuity for our client during the transition out period, ensuring a seamless handover for hiring managers and candidates.  

    - Impacts of COVID-19 and the lengthy lockdown in Sydney – key stakeholders were working from home and a virtual implementation needed to be undertaken 

    - Multiple departmental restructures had recently commenced, leading to a high number of mid-campaign requisitions to be transitioned 

    - The incumbent RPO provider held key technology contracts which needed to be transitioned over 

    - Timeframes to transition were condensed due to the impending contract end of the incumbent supplier. 


For our client, it was vital we quickly established an understanding of the incumbent’s transition out plan and ensured it was in alignment with our implementation plan.

Led by our Head of Implementation and Delivery, we swiftly established a project cadence, including with the incumbent—providing project management, accountability, and governance.  

Key messaging and timings were confirmed, ensuring clarity and consistency in communication around the change of provider and solution for hiring leaders, vendors, and other key stakeholders. Importantly, this allowed a smooth handover of key vendor contracts from the incumbent provider to Harrier, enabling continuity of service and no loss of historical data.  

We rapidly onboarded an experienced team, bringing depth of portfolio experience and expertise in proactive sourcing. To ensure a smooth handover, we spent time with the incumbent team to understand live requisitions and meet key stakeholders across the business.  


  • - A seamless, low-risk implementation with 100% business continuity was delivered  
  • - All third-party vendor contracts were transitioned over with no loss of service or data  
  • - Immediate service delivery results achieved including 100% Hiring Manager and Candidate satisfaction
  • - Successful implementation of complementary technology solutions and optimisation of incumbent Applicant Tracking System (ATS)
  • - Created a starting point for continuous improvement program informed by insights and led by our team on a quarterly basis. 

“It has been busier than expected but the team are doing a fantastic job coping with the volumes and providing a quality service to the business – we’re getting a lot of positive feedback already.” Executive Sponsor, Client

Our RPO solutions are designed to the specification, size and scale of our customers; from SME to top ASX Enterprise. Connect with our team today to discuss how we can support your RPO transition and drive your recruitment success. Please get in touch for an obligation free consultation.

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